Frequently asked questions to help you buy a voucher, a gift box or an item - LE VIEUX LOGIS
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home with vieux-logis.secretbox.fr.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce site vieux-logis.secretbox.fr. The boxes are available in digital version or as a gift pouch sent to your home, with customization according to your preferences.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on our site vieux-logis.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order on vieux-logis.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients on our site vieux-logis.secretbox.fr. Each box will be personalized according to your instructions, to make your loved ones happy.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Vieux Logis, select the dedicated option during your purchase. You can then invite participants by email or link sharing. The beneficiary can book their dates directly with the establishment at vieux-logis.secretbox.fr.
How can I choose the amount for a gift card?
You can freely choose the amount of your Le Vieux Logis gift voucher, according to your budget and wishes, to offer a unique experience to your loved ones at our establishment vieux-logis.secretbox.fr.
How can I log in to my account?
To access your account on vieux-logis.secretbox.fr, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart on our site vieux-logis.secretbox.fr, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can purchase multiple gift boxes simultaneously on our site vieux-logis.secretbox.fr. They will all be included in your order and you can give them to your loved ones.
How do I remove a gift box from my cart?
To remove a box from your cart on our site vieux-logis.secretbox.fr, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a gift box from Vieux Logis in Trémolat, select your box from our various options, add it to your cart, and complete your order online. You can customize your box with a message before giving it directly from our site vieux-logis.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with a free-amount gift voucher from vieux-logis.secretbox.fr, the recipient can choose the experience they like from our gift boxes, whether it's an overnight stay in a double room, a gourmet dinner, or a combination of both.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase on our website vieux-logis.secretbox.fr.
Is the gift box customer service reachable by email?
You can reach us by email for any questions regarding your gift box. We commit to responding within 48 business hours, from our establishment vieux-logis.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of vieux-logis.secretbox.fr is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on our website vieux-logis.secretbox.fr. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
The online chat opening hours to answer your questions about gift boxes are available on the contact page of our website vieux-logis.secretbox.fr.
Is there a dedicated customer service for gift boxes?
Le Vieux Logis in Trémolat offers a dedicated customer service for gift boxes to answer all your questions about your stay or your gastronomic meals at our establishment vieux-logis.secretbox.fr.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Vieux Logis gift boxes in Trémolat. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment vieux-logis.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Le Vieux Logis in Trémolat. To enjoy this service, you can book it as an extra directly with the establishment at vieux-logis.secretbox.fr.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from Le Vieux Logis in Trémolat enjoys the same services as other customers, subject to the conditions of the establishment vieux-logis.secretbox.fr.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the information booklet that comes with it. You will find details about the accommodation nights, menus, and drink packages offered by our establishment vieux-logis.secretbox.fr.
Is parking included in my gift box?
Parking is not included in the Vieux Logis gift boxes in Trémolat. For your convenience, parking is available nearby the establishment vieux-logis.secretbox.fr.
Is breakfast included in my gift box?
Breakfast is included in some gift boxes from Le Vieux Logis in Trémolat, such as Échappée Belle or Escapade Gourmande. To check the included services, refer to the details of your gift box at vieux-logis.secretbox.fr.
Is special attention given to the recipient of a gift box?
Le Vieux Logis in Trémolat pays special attention to gift box beneficiaries, with carefully thought-out services for an exceptional stay. Whether you choose a night in a double room, a gastronomic experience, or a combination of both, every detail is taken care of to ensure an unforgettable moment at our establishment vieux-logis.secretbox.fr.
Is a welcome drink included in my gift box?
The gift boxes from Vieux Logis in Trémolat include an aperitif as part of the proposed menus, but no specific welcome drink. The drink packages of the menus include an aperitif, a selection of wines, mineral waters, and a coffee, for a complete gastronomic experience at our establishment vieux-logis.secretbox.fr.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at Vieux Logis in Trémolat, as well as during your visit to the spa. Fully enjoy your relaxation experience without worrying about practical details, at our establishment vieux-logis.secretbox.fr.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple personalized gift boxes to your employees. Choose from our favorite gift boxes or opt for a gift certificate with a free amount, and customize them according to your wishes at vieux-logis.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital format or paper version, depending on your preferences. The gift boxes from Vieux Logis at Trémolat are available in different options to meet your needs, with immediate delivery in digital format or a gift pouch version delivered to your home.
Do you offer preferential rates for bulk purchases?
Discounted rates are offered for large quantity purchases at vieux-logis.secretbox.fr, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options tailored to your needs, at our establishment vieux-logis.secretbox.fr.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, simply send us your order number along with the new details. We will update your gift box as soon as possible, according to the conditions of our establishment vieux-logis.secretbox.fr.
How can I leave a review for my gift box?
You can share your experience by leaving a review in your customer account. At vieux-logis.secretbox.fr, your feedback is valuable to help us improve our services.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the information available on our website or the general terms and conditions of sale. Our gift boxes are valid for one night in a double room, breakfasts, or gourmet menus at our establishment vieux-logis.secretbox.fr.
Is there a dress code for the gift box?
For your stay at Vieux Logis, smart attire is recommended for the gourmet restaurant. This way, you can fully enjoy the culinary experience and the elegant atmosphere of our establishment vieux-logis.secretbox.fr.
From what age can I get a treatment?
The services offered at our establishment vieux-logis.secretbox.fr are available starting from 18 years old. The specific conditions of each box set are detailed at the time of purchase.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment vieux-logis.secretbox.fr.
How can one access the hotel from the airport?
To access the hotel Le Vieux Logis from the airport, you can choose to travel by car or taxi. The establishment is located in Trémolat in the Dordogne, not far from Périgueux and Bergerac, which facilitates access from regional airports. Le Vieux Logis in Trémolat welcomes you in a luxurious and authentic setting, ideal for a getaway in Nouvelle-Aquitaine.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at Le Vieux Logis in Trémolat, located in Dordogne. This historic Relais & Châteaux, a member of the association since 1955, combines luxury, tranquility, and a sense of escape in an authentic and elegant setting. The establishment offers double rooms and gourmet menus, with options for one-night stays or culinary experiences at vieux-logis.secretbox.fr.
Are pets allowed in the establishment?
Pets are allowed at our establishment vieux-logis.secretbox.fr, subject to the specific conditions of the establishment.
Where can I find the menus?
The menus offered by Le Vieux Logis are detailed on the information sheet of each gift box, directly on the website vieux-logis.secretbox.fr. You will find the complete descriptions of the gastronomic experiences included in the boxes.
What are the hours of operation?
The opening hours of Le Vieux Logis in Trémolat are available on the official website. You can check them to plan your stay in this emblematic place in the Dordogne, vieux-logis.secretbox.fr.
Is there parking available near the establishment?
Le Vieux Logis in Trémolat offers private and free parking for its customers, allowing you to park with complete peace of mind during your stay at our establishment vieux-logis.secretbox.fr.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Vieux Logis in Trémolat can be sent by email or by post. You will immediately receive your gift box in digital format, and a gift pouch version will be sent to your home if you wish. The beneficiary can then book their dates at the establishment vieux-logis.secretbox.fr.
Is postal delivery offered?
We offer postal delivery of our gift boxes for Vieux Logis at Trémolat. You can choose between immediate digital delivery or a gift pouch version at home, depending on your preferences.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and gastronomic experiences at Vieux Logis in Trémolat. For additional items, the conditions are specified at the time of purchase on our website vieux-logis.secretbox.fr.
Is the gift box available in physical format?
Yes, you can choose between a digital gift box or a physical gift box to offer an unforgettable experience at Le Vieux Logis in Trémolat. The physical version is sent to your home as a gift pouch, while the digital version is sent immediately by email, with the option to print it or send it directly to the recipient. At vieux-logis.secretbox.fr, you have the freedom to choose the option that suits you best.
Is the box presented in a neat packaging?
Yes, the gift boxes from our establishment vieux-logis.secretbox.fr are carefully wrapped to offer an elegant and neat presentation. You can choose between immediate digital delivery or a gift pouch version at your home.
Is the gift box available in a digital format (e-gift box)?
The Vieux Logis gift box in Trémolat is available in a digital version. You can send it via email for an immediate discount, or choose a gift pouch version delivered to your home. Enjoy this unique experience at our establishment vieux-logis.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order on vieux-logis.secretbox.fr. The box is sent immediately in digital format, and a gift box version can be delivered to your home.
Do you deliver gift boxes internationally?
The gift boxes from our establishment vieux-logis.secretbox.fr are available for international delivery. Shipping costs and delivery times vary depending on the destination.
What are the delivery times for gift boxes by mail?
The Vieux Logis gift boxes in Trémolat are sent within 24 hours by email in digital format. If you prefer a gift pouch version, it will be shipped by post within 48 hours at vieux-logis.secretbox.fr.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format and a gift envelope version can be delivered to your home. Delivery times depend on the conditions of the establishment vieux-logis.secretbox.fr.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. The gift boxes from Vieux Logis at Trémolat are sent in digital format immediately, or in gift pouch format to your home, depending on your choice.
How can I track my order?
You can track your order by logging into your account on our site vieux-logis.secretbox.fr. Your gift box is sent immediately in digital format, and you have the option to receive a gift envelope version at your home.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Le Vieux Logis in Trémolat offers immediate delivery by email or a gift pouch version to your home, with customization according to your wishes. vieux-logis.secretbox.fr
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 2 to 3 business days from the date of purchase, with vieux-logis.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Le Vieux Logis, your gift box remains valid. You can use it for a new reservation according to the conditions of our establishment vieux-logis.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions specified at the time of purchase. At vieux-logis.secretbox.fr, we invite you to check these conditions to know the possibilities of extension in case of non-use.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can book your dates directly with Vieux Logis in Trémolat, which will be delighted to assist you with your gastronomic and accommodation experience, vieux-logis.secretbox.fr.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment vieux-logis.secretbox.fr.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability conditions of our establishment Le Vieux Logis in Trémolat. You can book your dates directly with our establishment at vieux-logis.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified during your booking at vieux-logis.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of our establishment Le Vieux Logis in Trémolat. The terms of postponement are specified at the time of booking, in accordance with the general terms and conditions of sale of vieux-logis.secretbox.fr.
Can I convert my gift box into a gift card?
The gift boxes from Le Vieux Logis in Trémolat cannot be converted into gift certificates. You can use them to book an experience at our establishment vieux-logis.secretbox.fr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Le Vieux Logis in Trémolat offers suitable gift boxes. Discover our online offers to please your loved ones with a unique experience at vieux-logis.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends, for unforgettable moments at Vieux Logis in Trémolat. Browse our selection to find the perfect offer to give, from our official store vieux-logis.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by vieux-logis.secretbox.fr are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and can customize your box to your liking.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Vieux Logis gift boxes in Trémolat correspond to those offered by the establishment, such as double room nights, breakfasts, gourmet menus, and drink packages. The specific conditions of each box are detailed on the site vieux-logis.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment vieux-logis.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box from Le Vieux Logis in Trémolat. The terms are specified during the order on vieux-logis.secretbox.fr.
Is online payment secure?
The online payment for your gift box is secure on our platform vieux-logis.secretbox.fr, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order on vieux-logis.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Vieux Logis in Trémolat are designed to offer a unique and exclusive experience, specific to our establishment. Each box allows you to enjoy an overnight stay, a meal, or a gastronomic experience in our family home in Dordogne, vieux-logis.secretbox.fr.
Is it possible to pay in installments?
The pay-in-installments option is not available for the purchase of gift boxes at vieux-logis.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering at vieux-logis.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at vieux-logis.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on vieux-logis.secretbox.fr are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on our site vieux-logis.secretbox.fr.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your vieux-logis.secretbox.fr gift boxes.
Can I receive an invoice after my purchase?
After purchasing a gift box, you will receive an invoice by email. You can also find it in your customer account on vieux-logis.secretbox.fr.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment vieux-logis.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing a gift box. Check its validity and usage in the terms and conditions of our establishment vieux-logis.secretbox.fr.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you get the best rate by going through our official store vieux-logis.secretbox.fr.
Do you accept vacation checks?
Le Vieux Logis in Trémolat, available at vieux-logis.secretbox.fr, accepts vacation checks according to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box when placing your order online at vieux-logis.secretbox.fr.
Can we add options to your gift box offers?
The gift boxes from Vieux Logis in Trémolat can be customized to your liking. You can choose from different experiences, such as double room nights, gastronomic or bistro menus, and gift vouchers with a free amount. Discover all available options on vieux-logis.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
Yes, you can choose a premium packaging for your gift box when placing your order online at vieux-logis.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The gift boxes from Vieux Logis in Trémolat, Dordogne offer a unique experience in a 4-star establishment, perfect for a gourmet and exotic getaway. vieux-logis.secretbox.fr.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, on our website vieux-logis.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. Le Vieux Logis in Trémolat offers a gift box including an overnight stay in a double room, breakfasts, as well as gourmet menus for an unforgettable experience in Nouvelle-Aquitaine at vieux-logis.secretbox.fr.
Can partially used gift boxes be refunded?
The gift boxes from Vieux Logis in Trémolat are non-refundable once partially used. The terms of use are specified at the time of purchase on vieux-logis.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the exchange conditions of our establishment vieux-logis.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a Vieux Logis gift box in Trémolat, as it is a service provision. The gift box is non-exchangeable and non-refundable, as indicated on vieux-logis.secretbox.fr.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the terms and conditions specified at the time of purchase. At vieux-logis.secretbox.fr, recipients can book their dates directly with the establishment.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, please let us know with a photo as soon as possible. We will process your request promptly according to the conditions of vieux-logis.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the general terms and conditions of our establishment vieux-logis.secretbox.fr.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it can no longer be used. We advise you to check the establishment's conditions to find out about possible extension options at vieux-logis.secretbox.fr.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the establishment vieux-logis.secretbox.fr.
How can I redeem the cashback?
The gift fund is available as a gift box or a gift certificate with a custom amount. To use it, follow the instructions on the box or book directly with the establishment vieux-logis.secretbox.fr.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At vieux-logis.secretbox.fr, you benefit from an immediate sending of your gift box in digital format, as well as a gift pouch version at your home.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Vieux Logis in Trémolat are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, on our website vieux-logis.secretbox.fr.
Are there any dates excluded for gift boxes?
Some dates may be excluded for the Vieux Logis gift boxes in Trémolat. Check the available dates during your booking to fully enjoy your experience at our establishment vieux-logis.secretbox.fr.
Is booking with a gift box subject to availability?
The reservation with a gift box from Vieux Logis in Trémolat is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as soon as possible at vieux-logis.secretbox.fr.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on vieux-logis.secretbox.fr, click on the 'Forgot Password' link on the login page. You will receive an email that allows you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at vieux-logis.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our establishment Le Vieux Logis in Trémolat. You can book your dates directly with the establishment at vieux-logis.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at Vieux Logis in Trémolat may vary depending on the establishment's availability. Please check the terms of use to find out on which public holidays your gift box is valid, on our website vieux-logis.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can book your dates directly with Le Vieux Logis in Trémolat, located in Dordogne, to fully enjoy your stay in this emblematic place vieux-logis.secretbox.fr.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment Le Vieux Logis in Trémolat, which will offer you the available dates to enjoy your gastronomic and accommodation experience in this emblematic place in the Dordogne.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible depending on availability and the conditions specified at the time of purchase at vieux-logis.secretbox.fr.
Can I make a reservation by email with my gift box?
Email reservation with your gift box is possible at Vieux Logis in Trémolat. The beneficiary can book their dates with the establishment at vieux-logis.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Available boxes include double room nights, gourmet menus, and unique experiences at vieux-logis.secretbox.fr.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as an overnight stay in a double room or a gourmet menu, depending on the box chosen. Any additional charges or options, such as extra drinks or non-included services, are your responsibility. The reservation and usage conditions are specified at the time of purchase at vieux-logis.secretbox.fr.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique experience at Vieux Logis, a historic Relais & Châteaux located in Trémolat, Dordogne, vieux-logis.secretbox.fr.
Can my gift box be used all at once?
Yes, your gift box for Le Vieux Logis in Trémolat can be used in a single visit. You can enjoy one night in a double room, gourmet menus, and drink packages depending on the box chosen. Breakfasts and local taxes are included in the accommodation boxes, such as the Escapade Gourmande or L'échappée belle, available on vieux-logis.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at Le Vieux Logis in Trémolat, a 4-star establishment in Dordogne, member of Relais & Châteaux since 1955. You will thus be able to fully enjoy the gastronomic experience and charming accommodation offered by our family home vieux-logis.secretbox.fr.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at Vieux Logis in Trémolat, a 4-star establishment in Dordogne, a member of the Relais & Châteaux association since 1955. You will thus be able to fully enjoy our gourmet restaurant and our accommodation within our historic agricultural domain vieux-logis.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. Le Vieux Logis, a historic Relais & Châteaux, offers classic rooms and luxury options for an unforgettable stay in Dordogne, at our establishment vieux-logis.secretbox.fr.
Can someone else use my gift box?
The Vieux Logis gift box in Trémolat is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase, at our establishment vieux-logis.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested according to the conditions of your gift box during your stay at Vieux Logis in Trémolat, vieux-logis.secretbox.fr.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Vieux Logis, you may be asked to present an ID. This historic Relais & Châteaux, located in Trémolat in the Dordogne, welcomes you in an elegant and authentic setting, ideal for a gourmet getaway. Make the most of your stay at our establishment vieux-logis.secretbox.fr.
Do you accept pets?
The presence of pets depends on the conditions of our establishment vieux-logis.secretbox.fr.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Le Vieux Logis, log in to your account and follow the instructions on our website. You can choose from our gift boxes, such as L'Escapade Gourmande or La Petite Balade, and enjoy an exceptional gastronomic and accommodation experience at our establishment vieux-logis.secretbox.fr.
Do I need to create a customer account to purchase a gift box?
To use your gift box, it is not necessary to create a customer account. You can directly book your stay dates or your gastronomic experience at vieux-logis.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments depending on the availability at our establishment vieux-logis.secretbox.fr.
What are the check-in and check-out times?
The check-in and check-out times are specified when booking your stay at Vieux Logis in Trémolat, our establishment vieux-logis.secretbox.fr.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. For example, you can opt for an overnight stay in a double room with breakfasts, or for gourmet menus including drink packages. The box sets available at vieux-logis.secretbox.fr offer varied experiences to discover the gastronomy and luxury accommodation in Nouvelle-Aquitaine.
What is the difference between a gift box and a free amount voucher?
A gift box from Le Vieux Logis in Trémolat offers a choice among predefined experiences such as nights in a room or gourmet meals, while a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering more flexibility to enjoy the services of the establishment vieux-logis.secretbox.fr.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website vieux-logis.secretbox.fr. We advise you to read them carefully before making your purchase to fully enjoy your experience.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment Le Vieux Logis in Trémolat by mentioning your unique code. Specific conditions are detailed at the time of purchase and guarantee flexible booking at vieux-logis.secretbox.fr.
Can the gift box be transferred to a third party?
You can give your gift box to a third party by indicating this during the order. The recipient will then be able to book their dates directly with the establishment vieux-logis.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. The gift boxes from Le Vieux Logis in Trémolat are valid for a specific duration, and it is not possible to extend or renew them directly. Specific conditions are detailed upon purchase of your gift box at vieux-logis.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment vieux-logis.secretbox.fr.
What is the validity period of a gift box?
The gift boxes from Vieux Logis in Trémolat are valid for a specific period, usually 1 to 3 years. This validity period allows you to fully enjoy your gastronomic and accommodation experience at our establishment vieux-logis.secretbox.fr.
Are children allowed?
Le Vieux Logis in Trémolat, establishment vieux-logis.secretbox.fr, welcomes children in a family-friendly and elegant setting, ideal for a stay in Périgord.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment vieux-logis.secretbox.fr.
Is the spa access private?
Access to the spa is not mentioned in the services offered by the gift boxes of our establishment vieux-logis.secretbox.fr.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or gastronomic experiences. The options vary depending on the partner establishments, with choices ranging from a night in a double room to gastronomic menus, as well as gift certificates with a free amount. Discover our offers on vieux-logis.secretbox.fr.